Introduction

At Arla Services, we believe privacy is a fundamental right. This Privacy Policy explains how we handle your information when you use our services. We’ve designed our systems with privacy at their core, and we’re committed to being transparent about our practices.

Our Privacy Commitment

We prioritize your privacy through a simple principle: we collect as little information as possible and never track your activity within our app.

Information We Collect

In Our App

We do not collect, store, or track any user activity within the Arla Services app. Your usage of the app remains completely private to you.

On Our Website

We use anonymized web analytics to understand general traffic patterns and improve our website experience. This analytics data is:

• Completely anonymized and cannot be linked to any individual user
• Limited to aggregate metrics such as page views and general traffic sources
• Used solely for improving our website’s performance and user experience

We do not use cookies for tracking purposes, and we do not create user profiles based on your browsing behavior.

Subscription Information

If you purchase a subscription through the Apple App Store or Google Play Store, the transaction is processed entirely by Apple or Google respectively. We receive only the minimum information necessary to verify your subscription status:

• An anonymized subscription identifier (not linked to your personal identity)
• Subscription status (active, expired, cancelled)
• Subscription tier or plan type

We do not receive, store, or have access to:

• Your name or personal information
• Your payment information
• Your email address or contact details
• Your Apple ID or Google account information

All billing, payment processing, and personal data associated with your subscription is handled exclusively by Apple or Google according to their respective privacy policies.

Information We Don’t Collect

We do not collect:

• Personal identification information unless you voluntarily provide it (such as through a contact form)
• Browsing history or user behavior within the app
• Location data
• Device identifiers that could be used to track you across services
• Any data that could be used to create individual user profiles
• Payment or billing information

Third-Party Services

Payment Processors

Subscriptions are processed through:

• Apple App Store (subject to Apple’s Privacy Policy)
• Google Play Store (subject to Google’s Privacy Policy)

These platforms handle all payment processing and personal information associated with your subscription. We recommend reviewing their privacy policies to understand how they handle your data.

Analytics

We carefully select any third-party analytics services we use, ensuring they align with our privacy-first approach. Any third-party analytics tools we employ are configured to:

• Anonymize IP addresses
• Disable user tracking
• Prevent cross-site tracking

Data Storage and Security

Since we collect minimal data, our security approach is straightforward:

• We don’t store what we don’t collect
• Any data we do collect is anonymized at the point of collection
• Subscription verification tokens are stored securely and cannot be traced back to individual users
• We use industry-standard security measures to protect our systems

Managing Your Subscription

To manage, modify, or cancel your subscription, you must do so through the platform where you purchased it:

For Apple App Store subscriptions:

• Go to Settings > VibbyMe > Subscriptions on your iOS device
• Or visit the App Store on your device and tap your profile icon

For Google Play Store subscriptions:

• Open the Google Play Store app
• Tap Menu > Subscriptions
• Select the subscription you want to manage

We cannot access or modify your subscription on your behalf, as all subscription management is handled directly by Apple or Google.

Your Rights

Because we don’t collect personal information through our app or identifiable information through our website analytics, there is no personal data for you to access, modify, or delete. However, if you have contacted us directly and provided personal information, you may request to:

• Access any information we have about you
• Correct any inaccurate information
• Request deletion of your information

For any personal data held by Apple or Google related to your subscription, you must contact them directly through their respective privacy portals.

Children’s Privacy

Our services are designed to respect everyone’s privacy, including children. We do not knowingly collect any personal information from anyone, including children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify users of any material changes by posting the updated policy on our website.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: [email protected]

By using Arla Services, you acknowledge that you have read and understood this Privacy Policy. We’re committed to maintaining your trust through transparent, privacy-respecting practices.